Privacy Policy

What we collect

When you contact us or use our online tools (the contact form, "Plan your home" and the solar check): your name, email address, phone number if you give it, postcode, your message, and the ideas or figures you entered.

When you become a customer: your address and access details, details of the equipment in your home, photos we take of equipment during a home check (with your agreement), and what we need for quotes, invoices and support.

If you ask for our tips by email: your name and email address.

Why we use it, and our legal basis

To reply to you and prepare a plan or quotation (steps towards a contract, and our legitimate interest in answering enquiries); to carry out, invoice and support the work (performance of a contract); to keep tax and compliance records (legal obligation); and to send occasional tips by email only if you ticked the box or signed up for them (consent, which you can withdraw at any time with the unsubscribe link).

How long we keep it

Enquiries that don't become a job: 12 months. Customer and installation records: 6 years (standard UK record-keeping and warranty period). Marketing emails: until you unsubscribe.

Who we share it with

We do not sell your data. We use these service providers, who only process it on our behalf:

• Cloudflare — hosts this website and runs the security check on our forms (Turnstile);
• Resend — delivers the emails our forms send; Google — our email mailbox and the private file storage where we keep job files;
• Telegram — an instant notification to us when a new plan is submitted;
• postcodes.io — looks up your postcode (the postcode only) to estimate travel for the home check;
• MailerLite — our email tips, only if you signed up for them;
• Anthropic — the AI-assisted software described below.

Where a job needs it, we also share what is necessary with the subcontracted electrician, and with Building Control or similar bodies where notification is legally required. Some of these providers process data outside the UK; where they do, we rely on the safeguards UK data protection law allows.

How we use AI-assisted tools

AI-assisted software (Claude, provided by Anthropic) is part of how we work. We use it to help us sort enquiries, draft replies, plans and quotations, describe photos taken at a home check, and prepare and check the configuration of the systems we set up. This means the details of your enquiry or job may be processed by that software on our behalf.

A person at Brightgrid Homes checks everything before it is sent to you or acted on. We do not use these tools to make decisions about you automatically, and we never enter passwords, access codes or keys, alarm codes, network addresses, device identifiers or camera footage into them.

Because these tools are part of how we prepare and look after every system, we cannot offer an installation or a Care Plan without them. If you would rather we did not use them with your information, tell us before you order and we will explain what that means for your enquiry; you also keep your right to object, described under "Your rights" below.

Photos of your home

Photos taken during a home check are used only to plan and record your job, and are kept in your private client file. We never use your name, address or photos for marketing or case studies without your separate written consent.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to how we use it, or withdraw consent — contact [email protected]. You can also complain to the Information Commissioner's Office (ICO).

Cookies and storage on your device

Advertising cookie (only if you accept). If you press "Accept" on the cookie banner, we load the Meta Pixel from Meta Platforms Ireland Ltd (Facebook and Instagram). It sets a cookie and tells Meta which pages you viewed and whether you sent us a form, together with technical details such as your IP address and browser. We use this to see whether our adverts bring people to the site and to show our adverts to relevant people; Meta may also use it for its own purposes under its privacy policy. We do not send Meta what you type into our forms. If you press "Decline", or make no choice, the Pixel is not loaded and nothing is sent. You can change your mind at any time: Cookie settings.

We do not use any other analytics or advertising cookies. The security check on our forms (Cloudflare Turnstile) may set a strictly necessary cookie. "Plan your home" remembers your ticked ideas in your own browser so they are still there when you come back; that information stays on your device until you send us your plan. Fonts are loaded from Google Fonts, which means your browser contacts Google's servers.